Care Communication Agent
AI Care Communication for Modern Facilities
Pay for time. Execute more.
Handle nurse calls, family communication, night shift support, and urgent requests with AI — without replacing your existing system.
DELIGHT is ISO 27001 CertifiedCare teams are overloaded
AI handles first response
Care Communication Agent works on top of your current nurse call and communication flow. Keep your existing system — just add an AI layer.
AI answers first
Incoming calls are picked up by AI and triaged before reaching staff.
Urgency detection
Understands urgency automatically and prioritizes critical cases.
Smart routing
Routes only important cases to the right staff member.
Auto care records
Creates care records automatically from each interaction.
Family updates
Sends family updates automatically across channels.
Multi-channel
Works with phone, LINE, mobile, and VoiceNotify API.
Main features
AI Nurse Call Intake
AI answers first, understands urgency, and escalates only the cases that truly need staff attention.
Family Communication
Keep families informed with updates, scheduling support, reminders, and emergency communication.
Night Shift Support
Reduce after-hours pressure with AI first response and clear escalation routing.
Fall & Wandering Alerts
Support sensor-ready alert workflows for fall risk, bed exit, and wandering events.
Care Dashboard
See requests, active alerts, missed calls, response status, and staff workload in one simple view.
Incident & Task Tracking
Automatically capture incidents, follow-up tasks, response history, and audit trails.
Reports & Analytics
Track response times, frequent requests, staffing insights, and monthly operations clearly.
Existing System Integration
Keep your current nurse call system and add AI across phone, LINE, VoiceNotify API, CRM, and calendar workflows.
Why DELIGHT
Simple pricing
CRM and care records can stay free. AI work is paid only when AI actually handles tasks. You prepay execution time. AI consumes time only when working.
Free
Care records, dashboard.
Paid
AI call handling, night shift support, family outbound calls, emergency routing.