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How Weather Conditions Impact Call Center Volume: Trends and Strategies for Managing Spikes

From Cherry Blossoms to Customer Satisfaction: How Predictable Events Can Improve Business Planning

From Cherry Blossoms to Customer Satisfaction: How Predictable Events Can Improve Business Planning

Supporting Customers Through BNPL Confusion: Best Practices for Call Centers

ChatGPT Ends the Era of Traditional Automation: What's the Future of White-Collar Work?

ChatGPT Disrupts White-Collar Jobs, RPA, and Search: What Comes Next?

Heathrow Flight Disruption Highlights Risks and Lessons for Call Center Response

Beyond Basic Automation: Evaluating the Extensibility and Customization of Phone Bot Platforms

AI Misunderstanding and Frustration: Why Boomers and Gen X Avoid Phone Bots

Key Factors to Consider When Choosing a Phone Bot Provider: Response Speed, Flexibility, and Scalability

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