Case: Sports Event Office

At marathons event office, we may receive many calls with the same kind of question during the flurry of activity a few days before the event. We know that many people don't look at the website.

We get a lot of questions like, "When will I receive my race bib in advance?", "Where can I leave my luggage?".

The automatic answers were very helpful and allowed us to focus on my primary preparation tasks.