Tsunami Warnings and Customer Care: How Proactive AI Messaging Eases California Residents' Concerns
As an 8.8-magnitude earthquake off Russia’s Kamchatka triggered tsunami warnings across the Pacific—including California—coastal call centers were quickly inundated with anxious customers seeking g...
Japan’s Political Shift Signals Global Opportunity for AI Support Providers
On July 20, 2025, Japan's ruling parties suffered a historic defeat in the upper-house elections. Key politicians, including members of the former prime minister's party, lost their seats—signaling...
Crisis Call Surge: How AI Can Shield Frontline Staff During Political Scandals
When a political scandal erupts—such as revelations around a public official’s misrepresented credentials—local government offices often experience a deluge of angry citizen calls. In the case of I...
Handling 200+ Angry Calls an Hour: What Local Governments Can Learn from Contact Center AI
When a local official in Japan admitted to falsifying educational credentials, the municipal office was inundated with over 200 angry calls within hours— “Resign!” and “Stop fooling us!” dominated ...
When Disaster Strikes: The Key to a Useful Call Center Versus a Useless One
In times of disaster, the importance of a well-functioning call center cannot be overstated. When critical information is needed to guide the public, save lives, and manage chaos, a call center can...
On Saturday, a major flood watch was issued for Memphis, with forecasts predicting two to five inches of rain, strong to severe thunderstorms, and the potential for tornadoes and damaging winds. Su...
