Recalled Mugs, Call Centers, and the Evolution of Customer Support: Cost, Emotions, and Brand Equity Call Center · recall · Dec 13, 2024
Managing Communication During School Closings: Challenges and Solutions for Handling Increased Call Volume closing · school · Dec 13, 2024
A Beginner’s Guide to Selling a Mid-Sized Call Center: Steps, Timing, and Strategy Call Center · M&A · Dec 12, 2024
Navigating Customer Support Challenges: The Role of Call Centers and Phone Bots in the ChatGPT Era Dec 12, 2024
The Potential and Limitations of AI Emotion Analysis in Human Speech analysis · culture · Dec 11, 2024
The Future of AI-Powered Inter-Species Communication: Talking to Our Pets in Real-Time dog · Dec 11, 2024
Life After a Big Earthquake: Lessons from Japan and the Role of Call Centers in Disaster Recovery disaster · earthquake · Dec 10, 2024
Hiring Call Center Agents vs. Implementing Phone Bots: A Comparison of Process, Cost, and Education BPO · Call Center · Dec 10, 2024
Japanese Customer Support: A Cultural Contrast with Global Practices and Future Directions Dec 09, 2024
