DELIGHT

Before using DELIGHT, handling incoming calls was time-consuming and complicated.
After implementing DELIGTH, our workload was significantly decreased. Making call management much easier.

As an international marathon event organizer, we faced several challenges:
1️⃣ Japanese event registration sites wouldnft list our event without a phone number.
2️⃣ Runners often called early in the morning or late at night to ask if the event was still scheduled due to bad weather forecasts.

With limited time and our producers & directors handling critical final preparations, answering these calls was nearly impossible.

DELIGHT phone bot truly helped us execute both our own events and those organized for our clients. It streamlined communication, allowing us to focus on ensuring everything ran smoothly. Highly recommended!

Challenge:
Before implementing DELIGHT, we were overwhelmed with a huge number of phone calls that we couldn’t handle effectively.

Solution:
After implementing DELIGHT, we were able to redirect phone calls to email messages. Callers were informed that they should write an email to get their questions answered. This allowed the person in charge to respond to messages at a more suitable time, improving efficiency and response quality.

Testimonial:
We are totally satisfied with DELIGHT and are eager to continue our cooperation. It has made a significant difference in how we manage customer inquiries.

弊社がAI電話を利用させていただいた背景は以下になります。ご参考になれば幸いです。①もともと少人数のオフィスだったが、テレワークによりさらに出社人数が減り、電話対応が行き届かないことが増えて来た②部署外の電話を受けた場合、うまく伝言が伝わらないトラブルなどがあり、（伝言メモの紛失、誰が受けたかわからない等）「電話を受けた証拠」を残すため模索していた③コールセンターも検討したが、料金が高額（1件○○円など）④取引先でなく、一般区民からの電話は話が長い、要点がつかめないなど、電話を受けた職員の業務に支障があることが多々あった（担当部署外の職員の負担になってしまう）⑤メールやweb以外の問い合わせ方法が必要だった（電話での受付が必須の事業）以上が主な理由